Refund and Returns Policy

Last Updated: January 17, 2026

1. Refund Eligibility

You may be eligible for a refund if:

• Service was not delivered as described
• Seller failed to deliver within agreed timeframe
• Service quality does not match listing description
• Seller is unresponsive after payment

2. Refund Process

To request a refund:

1. Contact the seller first to resolve the issue
2. If unresolved, open a dispute through your order page
3. Provide detailed explanation and evidence
4. Admin team will review within 3-5 business days

3. Non-Refundable Situations

Refunds will not be granted if:

• Service was delivered as described
• Buyer changed requirements after order acceptance
• Order has been completed and accepted
• Buyer provided incorrect information preventing delivery

4. Partial Refunds

In some cases, partial refunds may be offered based on:

• Percentage of service completed
• Quality of delivered work
• Mutual agreement between buyer and seller

5. Processing Time

Approved refunds are processed within 5-10 business days back to the original payment method.

6. Cancellation Policy

Before Work Starts: Full refund available
After Work Starts: Refund subject to seller's completed work

7. Chargebacks

Filing a chargeback without attempting resolution through our platform may result in account suspension.

8. Contact

For refund requests: refunds@www.surumaster.com