Frequently Asked Questions

MHH Auto Marketplace is a freelance platform connecting customers with expert sellers who provide automotive diagnostic software services. Services include remote installation, activation, support, and subscriptions for diagnostic tools like ODIS, VCDS, BMW ISTA, Mercedes DAS/Xentry, and more.

Click on "Sign Up" at the top of the page. Choose whether you want to be a customer or seller, fill in your details, and you'll receive a confirmation email. Customer accounts are activated immediately, while seller accounts require admin approval.

Yes! We use industry-standard encryption (SSL/TLS) to protect your data. All passwords are hashed using bcrypt, and we never store sensitive payment information on our servers. Your privacy and security are our top priorities.

Browse our services, select a listing that meets your needs, choose a package (Basic, Standard, or Premium), and click "Order Now". You'll be asked to provide order requirements and upload payment proof. Once the seller accepts, work will begin!

Most sellers offer three package tiers:

• Basic: Essential service with standard delivery time
• Standard: Enhanced service with faster delivery and additional features
• Premium: Complete package with fastest delivery, unlimited revisions, and all features

Currently, you can message sellers through the order chat after placing an order. However, you can view seller profiles, ratings, and reviews to make an informed decision before ordering.

If the delivery doesn't meet your requirements, you can request a revision (depending on your package's revision allowance). If issues persist, you can open a dispute and our support team will review and mediate.

We currently accept PayPal and bank transfers. When placing an order, you'll upload proof of payment (screenshot or receipt), which will be verified by our admin team before the seller begins work.

Sellers are paid after you accept the delivery and mark the order as complete. This ensures you're satisfied with the service before payment is released. A 15% platform commission is deducted from the order total.

Refunds are considered on a case-by-case basis. If a seller fails to deliver as described or the service doesn't match the listing, you may be eligible for a full or partial refund. Open a dispute through your order page and our team will investigate.

No! The price you see is the price you pay. There are no hidden fees for customers. Sellers pay a 15% commission on each sale, which is already factored into their pricing.

Register as a seller, complete your profile, and wait for admin approval. Once approved, you can create listings with packages, set your pricing, and start receiving orders. The approval process typically takes 1-2 business days.

Our platform charges a 15% commission on each sale. This means you keep 85% of the order price. Commission is automatically calculated and deducted when payment is released to your account balance.

To get the verified seller badge, you need to: (1) Complete at least 3 orders successfully, and (2) Verify your phone number through our SMS verification system. The verified badge increases customer trust and can boost your sales.

You can request withdrawals from your seller balance through your dashboard. Provide your PayPal email or bank details, and our team will process the payment within 3-5 business days. There's a minimum withdrawal amount of $20.

You can create a support ticket from your customer dashboard. Our support team typically responds within 24 hours. For urgent issues, check the order chat system as sellers often respond faster for order-specific questions.

Orders can be cancelled before the seller accepts them. Once work has started, cancellations require mutual agreement or dispute resolution. Contact the seller through order chat to discuss cancellation.

Our platform supports 8+ languages including English, Turkish, Portuguese, Spanish, French, German, Chinese, and Hindi. You can change your language preference in account settings.